Shipping Policy

Hathor by Ghalia

Last updated: [11-21-2025]

At Hathor by Ghalia, we are committed to ensuring that your order reaches you safely, promptly, and with the level of care that reflects our brand’s standards of luxury and quality.

This Shipping Policy outlines how we process, ship, and deliver orders worldwide.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday), excluding public holidays.

During product launches, promotions, or peak periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

Shipping Within the UK

We offer reliable and tracked delivery across the United Kingdom.

Standard Shipping

Estimated delivery: 2–4 business days

Fully tracked

Cost: £3.99

Delivery times may vary depending on courier capacity, location, and seasonal volumes.

International Shipping

We ship worldwide.

International rates and delivery times vary by destination.

Standard International Shipping

Estimated delivery: 5–15 business days

Fully tracked

Express International Shipping

Estimated delivery: 3–7 business days

Fully tracked

Shipping fees will be calculated at checkout based on your location.

Customs, Duties & Taxes (International Orders)

For orders delivered outside the UK:

Customs duties, import taxes, and handling fees may apply.

These charges are set by your local customs authority and are not included in our prices or shipping fees.

Customers are responsible for any applicable customs charges.

Please check your local customs regulations before completing your purchase.

Delivery Issues

If your parcel is delayed, lost, or marked as delivered but not received:

Contact us at info@hathorhair.co.uk with your order number.

We will coordinate with the courier to investigate and resolve the issue.

Please allow sufficient time for courier investigations, especially for international shipments.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details at checkout.

Orders shipped to incorrect or incomplete addresses cannot be refunded.

If an error is noticed, contact us immediately; we will do our best to update it before dispatch, but we cannot guarantee changes once the parcel is processed.

Order Tracking

Once your order has been shipped:

You will receive a tracking number via email.

Tracking information may take up to 24 hours to update.

Damaged or Defective Deliveries

If your order arrives damaged:

Notify us within 7 days of delivery.

Provide clear photos of the item and packaging.

We will replace the item or issue a refund according to our Refund & Exchange Policy.

Delivery Attempts & Uncollected Parcels

If the courier is unable to deliver your parcel:

They may leave a notice or attempt redelivery.

Uncollected parcels returned to us will be refunded minus shipping costs.

Re-shipping will require a new shipping fee.

Contact Us

For any shipping questions or assistance:

info@hathorhair.co.uk

United Kingdom